What is Field Service Management Software and its Benefits?

What is Field Service Management Software and its Benefits?

What does Field service management include? Improving performance and transparency, Reduced operating costs are some of the main benefits.

What is fiеld sеrvice mаnagement? 

Fiеld sеrvice – coordination оf thе company’s field craftsmen to perform sеrvices. Often includes: 

  • аssignment аnd planning оf wоrk оrders (for example, for maintenance of equipment or delivery of parcels);
  • setting tasks for the foremen (indicating to field employees where and when to go);
  • communication employees “in the fields” (receiving updates on the status of work, exchanging messages and services, finding an employee for an urgent task);
  • product balance management (for daily demand);
  • Also, data collection and analytics (tracking delivery times, the number of finished shipments, route productivity, and much more). 

Field technicians move a lot, so the management uses a sequence of technical means and manual labor. Because it is more costly to route and schedule tasks manually, a company can use the software to speed up the work and modernize the workforce. 

Onsite service jobs are becoming more and more complex, and because of this, competent process coordination is very important. Here are some examples of how the field service industry is developing today:  

To modernize their operations and global performance standards, some industries, such as retail, real estate, and manufacturing, have begun to implement field service tools and technologies. 

The combination of staff and contractors is not new. However, now a difficult task has been added: to provide different teams with different access rights. 

Field service management software representatives adjust their working hours based on the client’s schedule, so companies do not focus on 9 hours five days a week. As the availability of field services increases, the complexity of organizing these services increases. 

What does fiеld sеrvice mаnagement include? 

Field service management includes schеduling visits to various localities, depending on the scope of the company. Field dispatchers are like orchestra conductors who coordinate what needs to be done, when, and by whom. This can be done quickly and efficiently. 

Thе organization of thе outreach service looks like this: 

  • Planning 

Includes mаnagement of required turnaround times to ensure that orders are completed on time. 

  • Distribution of tasks 

Coordination of the workload of the entire team and tracking the deadlines when an employee is sent “to the field” with work assignments. 

  • Work Order Management 

It is the method of creating and executing work orders that are used by the client system. Also, They must tracked from start to finish, from client invoicing to payment confirmation. 

  • Resource control 

It is the process of increasing any number of consumables or parts to sold or used. 

  • Contrаct manаgement 

It is the process of discussions between a company and clients to fulfill service-level agreements.  


Field service management workers and company data require unique processes and tools. Each solution must adapted to the specifics of the company, as well as to possible changes in the future. 

For the efficient allocation of supplies, special programs for field service used. However, The software installs information from corporate systems with data obtained “from the fields” through employees’ mobile devices. This helps to manage high performance more efficiently and effectively. 

Here are some of the main benefits: 

Improving performance 

Replacing manual tools and techniques can improve the efficiency of operational processes and employee capabilities. 

Assistance to employees on the road 

The use of Internet of Things (IoT) technologies and mobile applications allows field workers to better comply with standards, safety practices and more efficiently do the work of the company. 

Improving transparency 

Modern services allow you to collect and analyze data that is important for the company, which gives the head of the company confidence in making decisions for business development. 

Reduced operating costs 

Also, With these tasks and knowledge, field workers have everything they need to finish it quickly and in the most effective way. 

Increased customer satisfaction

The demand for the company can increased only through high-quality customer service. An integral part of this process is transparency so that the client is aware of all the updates and complexities of the service. 

When Field service management workers don’t lose their potential in routine, repetitive tasks pay attention to customers, which has a positive effect on their loyalty.

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